Veloura — Terms of Service

Welcome to Veloura.
By visiting our website, placing an order, or using our services, you agree to the terms outlined below. Please read them carefully before making a purchase.

1. About Veloura

Veloura is a ladieswear brand offering fashion suits and related products. We reserve the right to update product details, prices, designs, and availability at any time without prior notice.

2. Orders & Confirmation

Once you place an order, you will receive an order confirmation. An order is considered confirmed only after it has been successfully processed by Veloura.

We reserve the right to cancel or decline an order in cases such as incorrect pricing, unavailable stock, incomplete information, or suspected fraudulent activity.

3. Product Information

We make every effort to display our products, colors, fabrics, measurements, and details as accurately as possible. However, slight variations in color may occur due to lighting, photography, or individual screen settings.

Minor variations in fabric, embroidery, prints, or finishing are not necessarily considered defects.

4. Pricing & Payments

All prices displayed by Veloura are subject to change without prior notice.

Customers are responsible for providing accurate payment and contact information when placing an order.

5. Delivery

Delivery timelines may vary depending on the customer's location, courier service, weather conditions, holidays, or other circumstances beyond our control.

Veloura is not responsible for delays caused by courier companies, incorrect addresses, unavailable recipients, or circumstances beyond our reasonable control.

6. Returns & Exchanges

Veloura follows a 5-day exchange policy.

Customers must request an exchange within 5 days of receiving their order. Products must be unused, unworn, unwashed, unaltered, and returned with their original tags and packaging.

Veloura does not offer monetary refunds. Eligible returns may only be exchanged for another available product, subject to our Return & Exchange Policy.

Sale and promotional items may be subject to different exchange conditions.

7. Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective item, please contact Veloura within 5 days of delivery with your order details and clear photos/videos of the product.

After reviewing the issue, our team will determine the appropriate solution.

8. Customer Responsibility

Customers are responsible for providing accurate:

• Name
• Delivery address
• Phone number
• Email address
• Order and product information

Veloura cannot be held responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

9. Website Content

All content appearing on the Veloura website—including photographs, logos, graphics, text, product descriptions, designs, and branding—is owned by or licensed to Veloura.

No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission.

10. Intellectual Property

The Veloura name, logo, visual identity, product photography, and original creative content are protected intellectual property. Unauthorized use may result in appropriate legal action.

11. Privacy

We respect your privacy and handle customer information responsibly. Personal information collected during an order is used primarily for processing, communication, delivery, customer support, and improving our services.

12. Changes to These Terms

Veloura reserves the right to modify or update these Terms of Service whenever necessary. Any updated terms will become effective once published on our website.

13. Contact Us

If you have questions regarding an order, these Terms of Service, or any Veloura policy, please contact our customer support team through the contact details provided on our website.

Thank you for choosing Veloura.
Elegance, thoughtfully delivered.