Shipping policy

At Veloura Store, we want to make sure your order reaches you safely and on time. All orders are carefully packed and shipped through PostEx, our delivery and logistics partner.

1. Delivery Across Pakistan

We currently offer delivery across Pakistan through PostEx.

PostEx provides nationwide delivery services, including coverage for major cities and remote areas across Pakistan.

2. Order Processing

  • Orders are processed after successful order confirmation.
  • Orders are generally dispatched within 1–3 business days.
  • Once your order has been dispatched, it will be handed over to PostEx for delivery.
  • Delivery time may vary depending on your location and courier operations.

3. Delivery Time

Estimated delivery time is usually 3–7 business days after dispatch.

Delivery may take longer during:

  • Public holidays
  • Sale campaigns
  • High-volume periods
  • Weather conditions
  • Remote-area deliveries
  • Unexpected courier delays

Please note that delivery times are estimates and are not guaranteed.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) through PostEx for eligible orders and locations.

Customers are requested to provide a valid phone number and complete delivery address when placing an order.

Please make sure someone is available to receive and pay for the order when the courier arrives.

PostEx also supports payment-on-delivery options, subject to availability.

5. Shipping Charges

Shipping charges, if applicable, will be shown at checkout or communicated to the customer before dispatch.

Any promotional free-shipping offer will be subject to the terms mentioned with that offer.

6. Order Tracking

After your order has been dispatched, you may receive a PostEx tracking number.

You can use the tracking number to check your shipment status and follow your parcel's progress. PostEx provides shipment tracking through its website.

7. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Full name
  • Mobile phone number
  • Complete delivery address
  • City
  • Any necessary location details

Veloura Store will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address, refusal to receive the parcel, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

8. Failed Delivery Attempts

If the customer is unavailable at the delivery address, PostEx may make additional delivery attempts according to its delivery procedures.

Customers should remain available on the provided phone number and cooperate with the courier to receive their order.

9. Delayed Orders

Although we aim to deliver orders within the estimated timeframe, Veloura Store is not responsible for delays caused by the courier, weather, public holidays, incorrect customer information, or other circumstances beyond our control.

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

10. Damaged Parcel

If your parcel appears damaged, opened, or tampered with when you receive it, please contact Veloura Store as soon as possible.

We recommend taking clear photos or videos of the parcel and packaging as evidence before or while opening the package.

11. Lost Shipments

If your order is lost during transit, please contact Veloura Store with your order details.

We will coordinate with PostEx to investigate the shipment and determine the appropriate resolution.

12. Contact Us

If you have any questions about your order or delivery, please contact Veloura Store through the contact details provided on our website.

Thank you for shopping with Veloura Store.