Refund policy
Veloura — Returns & Exchanges
Because every Veloura piece deserves a second chance to find its perfect match.
At Veloura, we carefully inspect and pack every order before it leaves our hands. If your purchase isn’t quite right, we’re happy to offer an exchange within 5 days of delivery.
Please note: Veloura does not offer cash refunds.
Instead, eligible returns can be exchanged for another available piece from our collection.
Our Exchange Promise
- Exchange requests must be made within 5 days of delivery.
- Items must be unworn, unwashed, unused, and in their original condition.
- Original tags, packaging, and accessories must remain intact.
- Items that have been altered, damaged, washed, worn, or used cannot be exchanged.
- Exchanges are subject to product availability.
- If you receive a wrong, damaged, or defective item, please contact us within 5 days of delivery with clear photos/videos so our team can assist you.
- Sale, promotional, or discounted items are not eligible for exchange unless the item arrives damaged or incorrect.
- Return/exchange shipping charges may apply unless the item received was incorrect or defective.
No Refunds. Just the Right Fit.
We believe your Veloura experience should feel effortless. While we don’t provide monetary refunds, we’ll do our best to help you find something you’ll love.
Veloura — Made to be yours.